Hi Jung & Brata,
We have just received the shipment and are very upset with the quality of some of the pieces you sent us and will need to return them to you to be fixed. I am not sure how this has happened you are supposed to have samples of all our designs but from the shipment I have received it looks like you no longer have these samples and I am not sure why. I have attached images of the pieces we are unhappy with, please let me know how we should go about returning to you. I really wish we did not have to do this as it’s an unnecessary expense for you to undertake with postage and repairing pieces but we are unable to sell them as they are. We also have an issue with the white brass pieces... We did not mention to you in the last shipment as there was already a delay, but original samples you sent were approved and made from white brass... We don’t think you are making them from white brass anymore but rather yellow brass or copper which is then being silver plated (this is specifically referring to items BAN-64 & BAN-69), I have one BAN-69 for me and have seen as I am wearing it the plating has been coming off (we never agreed for the pieces to be made this way). The only white brass piece that was received as per original samples was BAN-58 which we have been happy with, we are about to reorder this and I hope quality will remain the same.
Please see problems with items received:
· BAN59-NK – The finish on these is horrible and I cannot believe they have passed quality control please see images attached and an image of original (in the shipment the coins are covered in solder have not been polished after soldering and to be honest look half done.
· BAN59 –ER – Again the finish is not good (a bit better than the necklaces) but there is solder all over the coins, the have not been polished properly some of the pairs have 1 earring much shinier than the other, and there is even 1 pair that doesn’t match.
· BAN-64 – The pieces in this shipment have been made from yellow brass and are gold in colour! Original sample shipment was made from white brass, second shipment looks like you plated it or something (but we did not have time to return as had to send them for orders, Brata should have an email noting this for future shipments though). These pieces are completely different from previous orders! Quality of design is the same but wrong colour & material. (Have attached a photo of one sent now, of shipment from last order which was also not exactly correct & image from our website)
· BAN06-NK – The chain has been connected to the wrong part of the pendant, we are unable to fix this ourselves as the silver plating will melt off. You definitely have a sample of this piece as I put it together myself, so again am unsure how this has happened. Please see the jump rings are through the oval shaped cut outs, you have assembled with jump ring higher through a small hole.
· BAN-37 bracelets have also not been curved as you should have notes on in specifications of your samples... We will curve these ourselves but please understand this is additional work for us on pieces we have already paid for to be completed.
This is all very upsetting, we have been very happy with the work and quality of pieces in the past and really are not sure what has happened in this shipment. We agree on prices for a certain quality of work and finish on products which I do not feel have been met with a lot of items in this order. I understand all pieces are put through quality control before shipping and am not sure how some of these passed especially BAN-59 Necklace, I believe you will be shocked once you see the quality of this design you have sent us it looks very very bad.
Please let me know what to do.
· BAN59-NK – The finish on these is horrible and I cannot believe they have passed quality control please see images attached and an image of original (in the shipment the coins are covered in solder have not been polished after soldering and to be honest look half done.
· BAN59 –ER – Again the finish is not good (a bit better than the necklaces) but there is solder all over the coins, the have not been polished properly some of the pairs have 1 earring much shinier than the other, and there is even 1 pair that doesn’t match.
· BAN-64 – The pieces in this shipment have been made from yellow brass and are gold in colour! Original sample shipment was made from white brass, second shipment looks like you plated it or something (but we did not have time to return as had to send them for orders, Brata should have an email noting this for future shipments though). These pieces are completely different from previous orders! Quality of design is the same but wrong colour & material. (Have attached a photo of one sent now, of shipment from last order which was also not exactly correct & image from our website)
· BAN06-NK – The chain has been connected to the wrong part of the pendant, we are unable to fix this ourselves as the silver plating will melt off. You definitely have a sample of this piece as I put it together myself, so again am unsure how this has happened. Please see the jump rings are through the oval shaped cut outs, you have assembled with jump ring higher through a small hole.
· BAN-37 bracelets have also not been curved as you should have notes on in specifications of your samples... We will curve these ourselves but please understand this is additional work for us on pieces we have already paid for to be completed.
This is all very upsetting, we have been very happy with the work and quality of pieces in the past and really are not sure what has happened in this shipment. We agree on prices for a certain quality of work and finish on products which I do not feel have been met with a lot of items in this order. I understand all pieces are put through quality control before shipping and am not sure how some of these passed especially BAN-59 Necklace, I believe you will be shocked once you see the quality of this design you have sent us it looks very very bad.
Please let me know what to do.
Masalah pada BAN-59, ini dua koin yang ditempel jadi satu menjadi bead. Jadi pada bagian dalamnya kemungkinan masih ada sisa-sisa ciran kimia yang meluber dalam beberapa hari:
ReplyDeleteEspecially for BAN59 we need to keep them to know whether the finishing of these couple coins will change or not in a few days as we have never sent it like the rejected finishing that you return. and unbelievable we find today the finishing of some of the coins are changed again after packed in two days. We polish them again today and they looks shiny again. here attached is photo of this item after polished that look shiny and the other one is already packaged in two days after polished. We still try to solve this issue.