Wednesday, May 30, 2012

Symbol Problem On Brushed Ring

Dear Jung;

We received our order today and the blue stone ring changes are perfect, thanks!

About the brushed ring, we received two of them where the symbol was not finished completely. I am attaching a picture so you can see. The top right end of the symbol, the oval was not finished through. We have had this problem before and we did not send them back for repair, thinking it was a one-off thing but it seems there might be an issue with the mold since now there have been 4 rings with this same problem on the same spot.

Please let me know what to do about this since sending them back would be time consuming and would cost about $20. We can also look into repair here and charge you the cost for that.

Photo on 30-05-12 at 8.54 AM

No comments:

Post a Comment