HB068S-02, not the same lenght

       This is a correct pair of HB068S-02. Please note the spiral formation and equal lengths.     

HB068S-02 pairs are not the same length.            

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

Hang earrings from a rod to check that spirals and lengths are equal.  

                                                                                                                                                                                                                                                                                                                                                                                                                       

Poor Curved wire

Curve is not smooth

       

                                                                                                                                                                                                                                                                   

Other E-coating problem

E-coat can be removed with only the force of a fingernail

                                                                                                                                                                                                                                                                                                                   E-coat flakes off from friction of opening and closing hoop            

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Wire Cut Off Issue

             Ends are sharp and cut poorly. It appears your cutters are dull.      These are not safe for a customer to wear.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             

Wrong Earwire Form

E Coat Peeling Off

Sample Elea Hillard

 

Deborah Necklace

-I am thrilled with the steel frame bars. They are very strong and what I hoped for. I would like them to be 40mm wide though. It looks a little too wide right now.

- The yellow metal bars look very nice. I will not accept anything that is not as smooth as this. This is the most bubbling that I will accept. Can you please also confirm that this is solid brass or bronze?

- The chain should be the sterling silver chain that I supplied to you. It arrived to you as oxidized, I want it to be used this way. I do not want it polished. It seems that is has been polished in some of the other designs.

 

Emma necklace

-This looks very good too. The yellow metal bars are smooth enough, but again, I will not accept any less smooth than this when the inventory arrives. Can you please also confirm that this is solid brass or bronze?

-On the right, bottom side of the first bar (the longest bar at the top) some of the dots are too close to the edge. Can this be fixed? Is this from the polishing process?

-The chain needs to be oxidized as it arrived to you. I don't like it too shiny and silver looking. That being said, this sample has tarnish near all of the soldering. I have included a picture for you to see what I mean. This needs to be cleaner looking.

 

 

Chelsea Necklace

-The small yellow pendant looks very good. Can you please also confirm that this is solid brass or bronze?

-The longer grey metal bar is more bubbled than the first sample that you sent to me. It can not be this bubbled. You said that this was the easy metal to work with. I will be happy with the quality of the first grey metal bar, but not the second one. Can you please also confirm that this is solid white bronze?

-The loops that are attached to the top of them are very nice, but they need to be made VERY strong so that they will not break off. I also want them to be 5mm so that they can fit over a chain clasp.

Soft Bend On HER-0311-07, 08 and 12

Bend too short and sharp, this could damage to the ear

Correct bend and agle

JB12HER01-13- Correction

                 HER-0311-07 HER-0113-08HER-0113-012                                                            

LOM Item (Sticker and Plated) CM Value: $ 460.53

 

LOM-0312-04

-Silver plate is peeling from earwire.

LOM-0312-06

-Silver plate is peeling from earwire.

- The color issues pointed out in the QC of May Showroom Samples was not fixed. The shell and ink are grayer than the approval sample. Most critically, there are dark areas in the center surrounded by light areas on the sides that give the appearance that the topcoat is separating from the shell.

LOM-0312-12

-Silver plate is peeling from earwire.

-The color issues pointed out in the QC of May Showroom Samples was not fixed. The shell and ink are grayer than the approval sample. Most critically, there are dark areas in the center surrounded by light areas on the sides that give the appearance that the topcoat is separating from the shell.

-It looks like extra resin was added to the edges of the shell to seal it. However, it is not smooth and disrupts the appearance.

I have attached a request for credit for the pairs that we are unable to use. Please confirm the credit amount. If you would like to look at them, I can ship them back to you with our next material shipment. Otherwise, we will just scrap them. Please advise which you would like us to do.

We still have a balance open on PO 16422 but this collection has proved too difficult to produce at a quality we are willing to sell to our customers. We understand that you are doing the best you can and these styles are simply too problematic. We would like to propose the following.

Option 1: If you have not begun production on the back order, we would like to cancel the rest of the order. We do not feel that it is worthwhile for you or us to devote more time and labor to these styles.

Option 2: If it is not feasible to cancel the entire order, we would like to cancel the styles with the most issues. LOM-0312-06 and LOM-0312-12 have not improved since the first shipment. It doesn't make sense for you to ship them to us when they are very likely to fail QC so that we can't use them. It is a waste of your resources and ours.

Please advise if either of these options will work for you. We are open to other suggestions, also. We want to find the solution that works best for both of us. Thank you very much for your understanding.

 

Dear Jung,

For some, the peeling on the earwire was evident on arrival, still in the poly bag. Others began to peel once put onto the jewelry card, where the bend of the wire rubbed against the card. And some earwires that appeared intact, the plating could come off with the pressure of a fingertip. So some arrived already peeling, and even more peeled under mild testing.

Best Regards,

Mimi

Gray around the edges  Laquer peeling               Shell broken on back

Lequer seperated      Discoloration

Silver plated pealed

Coral Quality

 

Hi Jung,

Please be sure the coral you are using is of good quality. We have received some styles with really great color, but some others have coral that does not work for our customers.

picture 8631: Nice dark red color, no black or brown spots, no fading of color. This is what all coral should look like.

picture 86301: The red color is faded, especially in the top row. Sometimes the coral arrives in ok condition, but the color fades after a couple of weeks.

There are brown or black spots in the coral, sometimes especially close to the silver parts (bottom row). This type of coral cannot be sent to our customers.

pictures 8632-8634-8635: The bezel around the coral is uneven and needs to be refined. In some pieces, the hole was a bit off center.

Please ask the cutter to center the hole in the coral better.

One of the problems is that when we receive a shipment of coral that we cannot send to the customer, we have to wait another 5-6 weeks, before we get a replacement shipment.

Since we have had the same or similar issues with coral in the past, could you please fix these issues so that they do not happen again?

Thank you for your understanding.

Wrong Stone Size 82341-Garnet

Hi Jung,

One more thing: the 82341 Garnet should be 3mm round, but they came in as 4mm rounds. Can you please re-make the Garnet ones?

Thanks,

Peter

Coral Issue on 24115 and Ring Size Issue On 11073

Hi Jung,

We received our shipment today and almost everything looked very nice. The coral was very nice on almost all styles; we just have one style that was disappointing. Earring #24115: the coral was not very good and had lots of dark spots, plus there are dark edges where the bezel is set. In addition, the shape was slightly different than what it usually is. Please remake this item as fast as you can in the usual nice quality, as this item is one of our bestsellers. We will sell the items from this shipment at cost.

For ring#11073 we had ordered sizes 6-7-8-9 and all rings came in 1/2 size smaller so we only have sz 5.5-6.5-7.5-8.5. When you produce the new pending order, please make sure that we get full sizes.

I hope all else is going well.

Sincerely,

Peter

Pearl And Labradorite Bangle (CM: $ 1,343.91)

Dear Jung and Peter,

I ordered white pearl bangles, and received pale grey pearl bangles. The two labradorite bangles have dead stones with no fire. This is not acceptable. All of these need new stones, and I need to have them turned around immediately, since my customers expected them to be in hand now. The attached picture compares a pearl that you sent me for repairs to the pieces in the shipment.
Please make arrangements and let me know how to proceed.

Cathy

(Ini foto perbandingan Pearl yang belum di setting dengan yang sudah. Kemungkinan ini kena polish atau plating)